RETURNS & REFUNDS

We hope that you‘re delighted with every purchase you make from us, but if for any reason you‘re not entirely satisfied, our experienced Customer Service team are on hand to help you.

 

Returning Unwanted Items

Should you wish to return an unwanted item, please follow these instructions:

  • Download and complete the Product Returns Form
  • Include the form in the parcel with the unwanted item(s).
  • Send the parcel to our Returns team at the address below.

Italian Art Store Returns team
Italian Art Store
350 Kennedy Memorial Drive Suite 2
Waterville, Maine 04901

If you wish to return an unwanted item, please make arrangements with a carrier of your choice. Regrettably, we’re unable to refund any postage costs for the original order.

 

Faulty or Damaged Items

If your order contains faulty or damaged items, please contact our Customer Service team instead, and they will assist you.

 

Amending or Cancelling an Order

We do our utmost to dispatch orders as soon as possible, this means that we are generally unable to cancel or amend orders after they’ve been placed. If you’ve made a mistake with your order, such as stating an incorrect delivery address, please contact our Customer Service team swiftly, and they will do their best to assist you.