Our top three questions and answers:
If you have received a dispatch confirmation email from us, then your parcel is on its way and should be with you in the approximate delivery time given at checkout. Please allow for a few extra days before contacting us as the parcel may have encountered a small delay locally.
Within 24 hours from your dispatch confirmation, you should receive a progress update from the courier. If you've not yet received this, you can find a tracking link in your Customer Account if you have an account on our website.
If you don't have an account on our website, you should've received an email from us once we shipped your order. After that, if you paid for a tracked delivery service, you should receive an email or text message from the courier you chose during checkout. Please bear in mind there might be a delay before the courier sends you these details.
Please visit our sister company’s art materials resource, the Jackson’s Knowledge Base. For in-depth product articles, visit the Jackson’s Art Blog.
For any out of stock products that we know the delivery date for, we’ll show the date on the product page. If a product is out of stock and there’s no estimated delivery date, it means that we are awaiting further information from our supplier.
To be informed about when the product is in stock, please use the sign-up notification button on the product page and leave your email address. This update is automated so you will get to know before the Customer Service team.
Our Customer Service team operates from 9am to 5pm EST, Monday - Friday.
You can reach us by calling +1 207-616-0772.
Our team are knowledgeable about art materials and are committed to offering the highest levels of care.
If you have a question about ordering, such as how to track your order, how to return unwanted items, or to get a shipping quote, please visit our Help & Advice page.